Payment Policy

Effective Date: May 5, 2025

At StayXTop, we are committed to providing a smooth and secure shopping experience for all our customers. This Payment Policy outlines the payment methods available, the process for handling payments, and our policies on billing, refunds, and disputes.

By using our website https://stayxtop.com and purchasing products or services, you agree to abide by the terms and conditions outlined in this Payment Policy.

1. Accepted Payment Methods

We accept the following payment methods for purchases made through our website:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • PayPal: A secure and easy way to pay using your PayPal account or credit/debit card linked to your PayPal account.

  • Bank Transfers: Available for larger transactions, depending on the region.

  • Apple Pay & Google Pay: For easy and secure mobile payments.

Please ensure that your payment information is correct and up to date to avoid delays in processing your order.

2. Payment Process

When you place an order on StayXTop.com, you will be prompted to provide your payment details at checkout. All payments are processed securely through third-party payment processors.

  • Order Confirmation: After completing your payment, you will receive an order confirmation email with the details of your transaction.

  • Order Processing: Once your payment is successfully processed, we will begin preparing and shipping your order.

  • Payment Security: We use industry-standard encryption technology to protect your payment details and ensure that your personal and financial information remains secure.

3. Billing Information

It is your responsibility to provide accurate billing information when making a purchase. This includes your name, billing address, and payment details. If any information is incorrect or incomplete, it may delay your order processing or lead to a cancellation.

  • Billing Address: The billing address provided must match the address registered with your payment method (e.g., credit card or PayPal account).

  • Authorization: Your payment method will be authorized and charged at the time of purchase. If we encounter any issues with your payment, we will notify you immediately.

4. Taxes

All prices displayed on StayXTop.com are exclusive of applicable taxes unless otherwise stated. Sales tax or VAT will be calculated and added to your order during checkout based on the applicable rate for your location.

For international orders, customs duties and taxes may apply, and these are the responsibility of the buyer. StayXTop is not liable for any additional charges incurred after the order is shipped.

5. Refunds and Cancellations

We strive to ensure that you are satisfied with your purchase. However, if you need to cancel an order or request a refund, please follow the guidelines below:

  • Cancellation: You may cancel your order before it has been processed and shipped. Once the order has been dispatched, cancellations are not possible.

  • Refunds: If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. The product must be returned in its original, unused condition.

  • Refund Processing: Refunds will be processed to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment method.

For more details, please refer to our Refund and Returns Policy.

6. Payment Disputes

If you have any issues or disputes with your payment, please contact our customer service team as soon as possible. We will make every effort to resolve the issue promptly.

  • Chargebacks: If you dispute a charge with your payment provider, we will work with you to resolve the matter. If a chargeback is initiated without prior communication, it may lead to the suspension of your account and access to our services.

  • Dispute Resolution: For any payment-related issues, you can contact us at the details provided at the end of this policy. We will assist in resolving the matter in accordance with applicable laws and our terms of service.

7. Security of Payments

We use secure third-party payment processors to handle all financial transactions. All payment details are encrypted and securely processed to ensure that your personal and payment information is protected from unauthorized access.

We do not store sensitive payment information (such as credit card numbers) on our servers. Instead, payment data is processed through trusted third-party payment providers who comply with industry-standard security practices, including PCI-DSS (Payment Card Industry Data Security Standard).

8. Subscription Payments

If you subscribe to any of our services (e.g., subscription boxes, recurring purchases), you agree to the following:

  • Recurring Charges: Your subscription will be billed automatically at the frequency you selected during checkout (e.g., monthly, quarterly). You can manage your subscription and billing information through your account settings on StayXTop.com.

  • Cancellation of Subscription: You may cancel your subscription at any time before the next billing cycle to avoid further charges.

9. Changes to Payment Methods

StayXTop reserves the right to modify, update, or remove any accepted payment methods at our discretion. We will notify you of any changes to our payment options before they take effect.

10. Contact Us

If you have any questions about our Payment Policy, need assistance with your payment, or wish to request a refund, please contact us at:

Street: 67 Guildry Street, Gartly, United Kingdom
Phone number: 077 4077 4242
Email: contact@stayxtop.com
Website: https://stayxtop.com/