Refund and Returns Policy

Effective Date: May 5, 2025

At StayXTop, we want you to be completely satisfied with your purchase. However, if you are not satisfied with your order for any reason, we are here to assist you. This Refund and Returns Policy outlines the process for returning products, requesting refunds, and handling issues with your purchase.

By using our website https://stayxtop.com and making a purchase, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • Proof of purchase is required for all returns (receipt or order confirmation).

If any of the above conditions are not met, your return request may be rejected.

2. Return Process

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer support team at contact@stayxtop.com within 30 days of receiving your product. Provide your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: After reviewing your request, we will issue you a Return Authorization number, along with instructions for returning the item.

  3. Ship the Product: Package the item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs, unless the item is defective or incorrect.

  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If it is in its original, unused condition, we will process your refund or exchange.

3. Refunds

Once your return is approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account. Processing times may vary depending on your payment provider.

Partial Refunds

In certain cases, only a partial refund may be granted. This includes:

  • Products that show signs of use or wear.

  • Products that are not in their original condition or are missing parts due to reasons not caused by us.

4. Non-Returnable Items

Certain items are non-returnable and cannot be refunded. These include:

  • Used or opened products, including skincare, cosmetics, and personal care items.

  • Products that have been altered, washed, or tagged removed.

  • Sale items or custom-made products.

  • Gift cards and downloadable software.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@stayxtop.com. We will assist you with a return or exchange.

  • Damage During Shipping: If your item is damaged during shipping, we will either issue a refund or send a replacement. Please retain all packaging materials and take photos of the damage for our records.

  • Defective Products: If the product is defective, we will cover the return shipping costs and offer a refund or replacement as per your preference.

6. Exchanges

We offer exchanges for items that are defective or damaged. If you wish to exchange a product for a different size, color, or item, please contact our customer service team within 30 days of receiving your order.

7. Refunds on Sale Items

Only regular-priced items can be refunded. Sale items are not eligible for a refund, but they may be exchanged if defective.

8. Processing Time

Once we receive your returned item, please allow 7-10 business days for your return to be processed. You will receive an email notification once your refund or exchange is complete.

9. Shipping Costs

  • Return Shipping: Customers are responsible for the shipping costs of returning items, except for defective or incorrect products.

  • Original Shipping Costs: Shipping costs paid at checkout are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged items).

10. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us at:

Street: 67 Guildry Street, Gartly, United Kingdom
Phone number: 077 4077 4242
Email: contact@stayxtop.com
Website: https://stayxtop.com/