Return and Refund Policy

Effective Date: March 24, 2025

At STAYXTOP, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we have created this Return and Refund Policy to help you navigate the process of returns and refunds.

1. Return Eligibility

• Timeframe for Returns: We accept returns on eligible products within 30 days of the date of purchase. To qualify for a return, the item must be unused, in its original packaging, and in a resalable condition.

• Exclusions: Certain items may not be eligible for return, including:

  • Custom or personalized products
  • Opened or used lubricants or greases
  • Items marked as final sale or non-returnable at the time of purchase

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at info@stayxtop.com or call us at +123-456-7890. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to return the product. Please do not send the item back without prior authorization, as we may not be able to process your return without it.

3. Packaging: Ensure that the item is securely packaged in its original packaging. You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

4. Return Shipping: After receiving the return authorization, please ship the item to the address provided. We recommend using a trackable shipping method to ensure that the return reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements. If the return is approved:

• Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

• Partial Refunds: If the returned item is not in its original condition, is damaged, or has missing parts, we may issue a partial refund or reject the return entirely.

• Shipping Costs: Shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@stayxtop.com or call +123-456-7890. We will arrange for a replacement or refund at no additional cost to you. To help us process your claim, please provide photographs of the damaged or defective item and packaging.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, please initiate a return for the item you no longer wish to keep, and place a new order for the desired product.

6. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. Once your item has been shipped, you will need to follow the return process if you no longer wish to keep the product.

7. Customer Support

If you have any questions regarding our Return and Refund Policy or need assistance with a return, please do not hesitate to contact our customer support team:

• Email: info@stayxtop.com
• Phone: +123-456-7890
• Address: 4278 Heather Sees Way, United States

We are committed to making your shopping experience with STAYXTOP as smooth and hassle-free as possible. Thank you for choosing us!

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Effective Date: March 24, 2025