Shipping Policy
Effective Date: May 5, 2025
At StayXTop, we aim to provide our customers with a fast, reliable, and affordable shipping experience. This Shipping Policy outlines the details of our shipping methods, processing times, and delivery policies to ensure transparency and help you understand the process from the moment you place your order to when it arrives at your door.
By using our website https://stayxtop.com and making a purchase, you agree to the terms and conditions outlined in this Shipping Policy.
1. Order Processing
1.1 Order Confirmation
Once you place an order on StayXTop.com, you will receive an order confirmation email with details of your purchase. This email confirms that your order has been received and is being processed. Please note that receiving the order confirmation email does not guarantee that your order will be shipped immediately.
1.2 Order Processing Time
Orders are typically processed within 1-3 business days after the payment has been received. Please allow additional time for orders placed during peak seasons or holidays. Once your order has been processed, you will receive a shipping confirmation email with a tracking number.
2. Shipping Methods
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and the shipping method you choose.
2.1 Domestic Shipping (United Kingdom)
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Standard Shipping: Estimated delivery time is 5-7 business days.
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Expedited Shipping: Estimated delivery time is 2-3 business days.
2.2 International Shipping
We ship worldwide. Shipping times for international orders may vary by location, typically ranging from 7-14 business days depending on the destination country and customs processing.
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International Standard Shipping: Available for most regions, with an estimated delivery time of 7-14 business days.
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International Expedited Shipping: Available for faster delivery, typically taking 5-7 business days, depending on the destination.
2.3 Shipping Costs
Shipping fees are calculated at checkout based on your shipping address and the method selected. The shipping cost will be clearly shown before you finalize your order. StayXTop offers various shipping options to suit your needs, including standard and expedited services.
3. Shipping Locations
We offer shipping to the following locations:
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Domestic Shipping: We ship throughout the United Kingdom.
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International Shipping: We offer international delivery to most countries worldwide. Shipping fees and times may vary depending on the destination country and customs clearance.
4. Delivery Confirmation and Tracking
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number will allow you to track the progress of your package through the carrier’s website.
You can use this tracking number to check the status of your order, including the expected delivery date.
5. Shipping Delays
While we strive to ensure timely deliveries, please note that shipping times may be affected by factors outside of our control, such as:
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Weather delays
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Customs processing for international orders
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Holidays or peak seasons
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Carrier delays
If there are any unexpected delays in processing or shipping your order, we will notify you via email.
6. Lost or Stolen Packages
StayXTop is not responsible for lost or stolen packages. Once the package is marked as delivered by the carrier, the responsibility for the package is transferred to the customer. However, if your package is lost or stolen, please contact us immediately, and we will assist you in resolving the issue with the carrier.
We recommend using the tracking number provided to ensure the safe delivery of your order.
7. Incorrect Shipping Information
Please double-check your shipping address before finalizing your order. StayXTop is not responsible for delays or issues caused by incorrect shipping information provided at checkout.
If you realize there is an error with your shipping information, please contact our customer service team at contact@stayxtop.com immediately so we can make the necessary adjustments before your order is shipped.
8. Shipping Restrictions
Due to certain shipping regulations, some products may not be available for delivery to all locations. If a restriction applies to your order, we will notify you as soon as possible, and you will be provided with the option to cancel or modify your order.
9. Customs Duties and Taxes
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. StayXTop is not responsible for any customs charges or delays due to customs processing. For more information on customs duties and taxes, please consult your local customs office.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please contact us:
Street: 67 Guildry Street, Gartly, United Kingdom
Phone number: 077 4077 4242
Email: contact@stayxtop.com
Website: https://stayxtop.com/