Shipment Policy

Effective Date: March 24, 2025

At STAYXTOP, we are committed to ensuring a smooth and efficient shipping experience for our customers. Below, we outline our shipment policies to provide you with transparency and clarity regarding our shipping process.

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days after confirmation of payment. Orders placed on weekends or public holidays will be processed the next business day.
  • Order Confirmation: Once your order is confirmed, you will receive an email with your order details and an estimated shipping date.

2. Shipping Methods and Delivery Times

  • Shipping Methods: We offer a variety of shipping methods depending on your location and order size. Available shipping options will be presented to you at checkout, including standard and expedited services.
  • Domestic Shipping: For orders within the United States, typical delivery times range from 3 to 7 business days, depending on your location and selected shipping method.
  • International Shipping: For international orders, shipping times can vary depending on the destination. Please expect delivery within 7 to 14 business days. Please note that international shipping may be subject to additional customs fees, duties, or taxes based on the laws and regulations of your country.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping on orders over a specified amount within the United States. The minimum order amount required for free shipping will be displayed at checkout.
  • Shipping Charges: Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping destination. You will be provided with the shipping costs at checkout before completing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can also track your order directly through our website by entering your order number in the tracking section.

5. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

6. Shipping Delays

While we strive to meet our estimated delivery times, please note that shipping carriers may experience delays due to unforeseen circumstances, such as weather conditions, strikes, or other factors beyond our control. We cannot guarantee exact delivery dates, but we will notify you if any significant delays occur.

7. Lost or Damaged Items

If your order is lost, damaged, or shows signs of tampering during transit, please contact us immediately at info@stayxtop.com or call +123-456-7890. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible. In the case of damaged goods, we may require photos of the damage for claims processing.

8. Shipping Restrictions

We do not ship to P.O. boxes or certain restricted areas. If your address is deemed undeliverable by our shipping carrier, we will contact you to arrange an alternative shipping method.

9. Returns and Exchanges

If for any reason you are not satisfied with your purchase, please refer to our Return Policy for more information on how to initiate a return or exchange. Please ensure that you follow the guidelines in our return policy to ensure the smooth processing of returns.

10. Customs and Import Duties (International Shipping)

For international shipments, please be aware that customs duties, taxes, and import fees may apply once the package reaches the destination country. These charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information on applicable charges.

11. Customer Support

If you have any questions or concerns about your shipment, please feel free to reach out to our customer support team. We are here to assist you and ensure your experience with STAYXTOP is seamless and enjoyable.

  • Email: info@stayxtop.com
  • Phone: +123-456-7890
  • Address: 4278 Heather Sees Way, United States

Thank you for choosing STAYXTOP. We look forward to serving you and ensuring your products reach you in a timely manner.